Privacy Policy

1. Introduction

Neck Adjust (“we”, “us”, “our”) operates neckadjust.shop (the “Site”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our Site. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Name, email address, phone number
• Billing and shipping address
• Payment information (processed securely by Stripe — we do not store card details)
• Account credentials if you create an account
• Messages you send us via email or contact forms

Information Collected Automatically

• IP address and approximate location (country/city level)
• Browser type, operating system, and device type
• Pages visited, time spent, and referring URLs
• Clicks, scrolls, and purchase actions
• Cookie identifiers and session data

Information from Third Parties

• Payment processors (Stripe) — transaction status and fraud signals
• Shipping carriers — delivery confirmation data
• Analytics providers — aggregated behavioral data

3. How We Use Your Information

• To process and fulfill your orders and send order confirmations
• To communicate with you about your order, shipping, or returns
• To send you promotional emails and offers (only with your consent; you can unsubscribe at any time)
• To detect, investigate, and prevent fraud or unauthorized activity
• To improve our Site, products, and customer experience
• To comply with legal obligations
• To respond to your inquiries and customer support requests
• To analyze Site usage and measure the effectiveness of our marketing

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You will be asked for your consent before non-essential cookies are placed.

• Essential cookies: Required for the Site to function (e.g. cart contents, session authentication).
• Analytics cookies: Help us understand how visitors interact with the Site (e.g. pages viewed, session duration).
• Marketing cookies: Used to deliver relevant advertisements and track ad performance.

You can control cookie preferences via the cookie consent banner on the Site or through your browser settings. Disabling certain cookies may affect Site functionality.

5. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary:

• Stripe: Payment processing and fraud prevention.
• Shipping carriers: To fulfill and deliver your order.
• Email service providers: To send transactional and marketing emails.
• Analytics platforms: To analyze site performance (data is anonymized/aggregated where possible).
• Legal authorities: If required by law, court order, or to protect the rights and safety of Neck Adjust or others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

All third-party service providers are contractually obligated to use your information only for the purposes for which it was shared and to protect it with appropriate security measures.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for the duration of our business relationship and as required by applicable law. Order records are typically retained for a minimum of 7 years for tax and legal compliance. You may request deletion of your account and associated data at any time (subject to legal retention requirements).

7. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, secure servers, and access controls. Payment information is processed exclusively by Stripe and is never stored on our servers. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords for your account.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

All Customers

• Right to access your personal data
• Right to correct inaccurate or incomplete data
• Right to opt out of marketing emails at any time (via the unsubscribe link in any email)

European Residents (GDPR)

• Right to erasure (“right to be forgotten”)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time (where processing is based on consent)
• Right to lodge a complaint with your local data protection authority

California Residents (CCPA/CPRA)

• Right to know what personal information we collect, use, and disclose
• Right to delete your personal information
• Right to opt out of the sale or sharing of personal information (we do not sell personal data)
• Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at info@neckadjust.shop. We will respond within 30 days.

9. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

10. International Data Transfers

If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Site, you consent to this transfer. We take appropriate safeguards to ensure your data is treated securely and in accordance with this policy regardless of where it is processed.

11. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy policies. This Privacy Policy applies only to information collected by our Site.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Material changes will be communicated via email or a prominent notice on the Site.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: